We never collect personal information such as full name, physical address or any other personally identifiable information. When payments are being made, there is no requirement to leave any physical address or the exact location however if it's being required by a third-party payment provider, we will never use this information to contact you or store it locally. We save all the payment receipts however all the communication with our clients stays anonymous should the client wish complete anonymity. In order to be able to arrange anonymous e-counselling and psychotherapy, we offer our clients temporary email addresses created with numeric IDs and first names only (disconnected from payment information) as well as anonymous chat located on safe encrypted servers. We never pass any information on third parties, and contact our clients only via the agreed communication channels.